Refund policy

If you changed your mind — 30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible, the product must be unused and complete: all components included, in original packaging, in resalable condition (including the instructions). Opening the box and inspecting the product is fine. Using it is not — see the next section, which is almost certainly the one you want.

To start a return, you can contact us at contact@insulcoolproducts.com with your order number. We'll confirm and send return instructions. Please don't ship anything back before we've confirmed — packages sent without a confirmed return can't be accepted.

Return shipping is the responsibility of the customer. Once we receive and inspect the return, we'll email you. Approved refunds go back to your original payment method within 10 business days, though your bank may take a few days more to post it.

If it doesn't perform — 1-Year Warranty

This is separate from returns, and it does not require the product to be unused.

If your InsulCool fails to hold temperature, arrives damaged, or stops working within one year of purchase, we'll replace it. All defects will be evaluated and inspected. We cover return shipping on any warranty claim.

Damages or wrong item on arrival

Email us within 7 days of delivery with a photo. We'll send a replacement or refund immediately and cover return shipping. You don't need to return a damaged item before we ship the replacement. Please note, all damages or claims of defectiveness will be evaluated and inspected.

Exchanges

The fastest route is a warranty claim or return on what you have, then a separate order for what you want.

Questions

contact@insulcoolproducts.com — we answer every email within 24 hours.